Privacy Policy

At Prime Haul Freight (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us through primehaulfreight.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Website, request a quote, contact us, or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you fill out a form, request a quote, call us, email us, or otherwise interact with us, we may collect:

  • Full name
  • Company name
  • Email address
  • Phone number
  • Pickup and delivery details
  • Freight and shipment information
  • Billing and payment information
  • Any other information you voluntarily provide

Non Personal Information

We may automatically collect certain technical data when you visit our Website, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Date and time of visit
  • Referring website
  • General usage and analytics data

2. How We Use Your Information

We may use the information we collect to:

  • Provide freight, logistics, and transportation services
  • Respond to quote requests and customer inquiries
  • Process transactions and billing
  • Coordinate pickups, deliveries, and shipment updates
  • Improve our Website, services, and customer experience
  • Send service related updates and important notices
  • Maintain records for business, legal, and compliance purposes
  • Prevent fraud, unauthorized access, and misuse of our Website

3. Text Messaging and SMS Communications

If you provide your phone number, you may receive service related calls or text messages from us regarding quotes, scheduling, shipment updates, customer support, or other business related matters.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt in data and consent. This information will not be shared with any third parties.

You may opt out of SMS communications at any time by replying STOP. For help, reply HELP. Message and data rates may apply.

4. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance your browsing experience. Cookies help us understand how visitors use our Website and allow us to improve performance.

You may choose to disable cookies through your browser settings, but some parts of the Website may not function properly if you do.

5. How We Share Information

We do not sell your personal information. We may share information only when necessary in the following situations:

  • With employees, contractors, dispatchers, and service providers who help us operate our business
  • With payment processors or invoicing platforms as needed to complete transactions
  • With legal or regulatory authorities if required by law
  • To protect our rights, property, operations, customers, or the public
  • In connection with a business transfer, merger, sale, or acquisition

6. Data Security

We use reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no internet transmission or data storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as needed to fulfill the purposes described in this Privacy Policy, including for business, legal, tax, safety, and recordkeeping purposes.

8. Third Party Links

Our Website may contain links to third party websites or services. We are not responsible for the content, privacy practices, or policies of those third parties. We encourage you to review their privacy policies before providing any information.

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal or business obligations
  • Opt out of certain communications

To make a request, contact us using the information below.

10. Children’s Privacy

Our Website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of the Website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Prime Haul Freight
[Email Address]
[Phone Number]